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HCT is not experienced enough to being an OBM. But we are professional in offering ODM and OEM service for you. OBM is the abbreviation of Original Brand Manufacture...

Will HCT become an OBM in future?

OBM business is a new business mode which requires more than OEM or ODM. At present, HCT has been working on to be an OBM. A mature and developed OBM should have...

Does HCT have forwarder?

HCT has cooperated forwarder who will be happy to review your online requirements and assess how it can benefit your business. We have experienced partners all...

How can I track my rollators for sale?

You can easily know the logistics of rollators for sale through various ways. After we deliver the goods, you will receive a tracking number so that you can check...

What port of loading available for all terrain knee walker?

HCT generally delivers goods to the international port which is close to its warehouse. With superior geographical location, vast water and land, necessary berth...

What to do if commode chair for sale is damaged during shipping?

If you find out that commode chair for sale has been damaged, please send us the photos as detailed as possible. We will confirm it first and contact with you immediately...

What to do if it is incomplete walker with seat and basket delivery?

If the quantity of walker with seat and basket is not correct as you need, please contact us as soon as possible. When you receive the goods, we suggest that you...

What should I do once I receive three wheel walker with seat imperfections?

We take pride in our products, and we ensure you all three wheel walker receive serious QC test before shipping. Yet if the last thing we expect happened, we will...

How to contact your after-sale service division?

There are various ways for customers to contact HCT's after-sales team. Since founded, we have established strong after-sale system including online communication on Twitter...

Where to get help if rollator walker wheels gets problem during the use?

After identifying the problems of rollator walker wheels, HCT will arrange the most professional after-sales team to help you. By following the instruction manual...

Can we arrange the 3 wheel mobility walker with seat shipment by ourselves or by our agent?

Negotiation should be made with HCT. If you insist on this, any problems occur during the shipment should be solved by yourselves. In general, we hope to forward...

What kind of packing is provided for folding walkers with wheels and seat?

See "Product" page to find the packing methods HCT offered. We are serious about the packing material used for folding walkers with wheels and seat, and of the opinion...

Is scooter for ankle injury tested before shipment?

The Pre-Shipment Inspection (PSI) is one of many types of quality control inspections conducted by HCT. This inspection is done according to standard QC Test, or...

How to pay for personal lifts home use?

Based on the market standard, there are various ways for customers to pay for the order. It is suggested that you contact our service team. The payment method acceptable...

Does elderly lift assist devices have warranty period?

HCT wants you to be delighted with your purchase. If, during the warranty period, your product needs service, please give us a call. Your satisfaction with the...

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Rita@hct-medical.com